Support
Support

Prima Electronic has established a comprehensive marketing and service network, with three service outlets and offices nationwide, and over 20 technical support and service personnel. It provides a 24-hour free customer service hotline. 

The company has a first-class spare parts warehouse that can supply nationwide. It can respond to user needs within 10 minutes, arrive on site within 3 hours, and solve problems within 24 hours. It can provide GPRS/CDMA remote online services to achieve remote debugging, maintenance, and fault diagnosis, as well as remote wireless upgrading of product software. It has become the most widely covered sales and service network in the domestic process analysis instrument and environmental monitoring instrument industry.

 

 

After sales process

Fault reporting process (customer/sales/other personnel in the company)